My OCD strikes again. Being raised in an environment where money is not allowed on places where food are usually put, McDonald's in Rockwell Business Center Ortigas has got my attention, in a very negative way. The first time their crew member put the utensils on the counter (even on top of tissue paper) for to-go orders, I already got irritated. The image of bacteria crawling toward those utensils disturbs me. Regardless of how clean it appears, it still is a counter. [Some] people place their money on it and it's too unsanitary.
I also remember one time when one of the supervisors accidentally bumped into the coffee section and made those paper cups fall on the floor. She just picked them up and place them back on the rack. It's just funny. Apparently, "wala pang 5 minutes" applies to your store.
I have already told the crew members about this malpractice but they just ignored me.
And so I took the next step - emailing their customer service department. And I was glad I did it. After 24 hours, I got a reply from them.
Last week, I saw the change. They're already using the paper place mat before putting those tissue paper and utensils. That's better. At least I've done those other customers a huge favor - of eating clean food.
I hope all establishments will take customers' comments that positively. And I hope all dissatisfied customers will be proactive in sending their suggestions as well.
I also remember one time when one of the supervisors accidentally bumped into the coffee section and made those paper cups fall on the floor. She just picked them up and place them back on the rack. It's just funny. Apparently, "wala pang 5 minutes" applies to your store.
I have already told the crew members about this malpractice but they just ignored me.
And so I took the next step - emailing their customer service department. And I was glad I did it. After 24 hours, I got a reply from them.
Last week, I saw the change. They're already using the paper place mat before putting those tissue paper and utensils. That's better. At least I've done those other customers a huge favor - of eating clean food.
I hope all establishments will take customers' comments that positively. And I hope all dissatisfied customers will be proactive in sending their suggestions as well.
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